Privacy Policy

1. Introduction

This Privacy Policy describes how Babbler Connector ("we", "us", or "our") collects, uses, and shares information when you use our WordPress plugin. We are committed to protecting your privacy and ensuring the security of your data.

By using the Babbler Connector plugin, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Data Collected Automatically

When you use Babbler Connector, we automatically collect:

• WordPress site URL and basic site information
• Plugin version and configuration settings
• Technical information about your WordPress installation
• API request logs for debugging and service improvement

2.2 Content Data

To provide our AI-powered comment engagement services, we collect:

• Post titles and content from your WordPress site
• Comment content, including user-submitted comments
• Comment metadata (author name, timestamp, parent comment relationships)
• Post categories and tags for context

2.3 User Information

We collect information you provide when registering for a Babbler account:

• Email address
• Name or business name
• Account preferences and settings
• Billing information (processed securely through third-party payment processors)

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide AI-powered comment engagement and moderation services
• Content Analysis: To analyze post content and generate contextually relevant responses
• Service Improvement: To improve our AI algorithms and service quality
• Communication: To send service updates, security alerts, and support messages
• Account Management: To manage your account, process payments, and provide customer support
• Security: To detect, prevent, and address technical issues and fraudulent activity
• Compliance: To comply with legal obligations and enforce our Terms of Service

4. Data Sharing and Disclosure

4.1 Third-Party Services

We may share data with trusted third-party service providers who assist us in operating our service:

• Cloud hosting providers for data storage and processing
• AI and machine learning service providers
• Payment processors for billing and subscription management
• Analytics providers to understand service usage

These third parties are bound by confidentiality agreements and are only permitted to use your data to perform services on our behalf.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Government or regulatory requests
• Protection of our rights, property, or safety
• Investigation of potential violations of our Terms of Service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your data.

5. Data Security

We implement industry-standard security measures to protect your data:

• All data transmission is encrypted using HTTPS/TLS protocols
• Data at rest is encrypted using industry-standard encryption methods
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy:

• Account Data: Retained while your account is active and for a reasonable period after account closure
• Content Data: Retained while actively used for AI training and service delivery
• Log Data: Typically retained for 90 days for debugging and security purposes
• Backup Data: May be retained in backups for up to 30 days

You may request deletion of your data at any time by contacting us. We will process your request in accordance with applicable laws.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request a copy of your data in a machine-readable format
• Objection: Object to processing of your data for certain purposes
• Restriction: Request restriction of processing under certain circumstances
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@babbler-ads.com. We will respond to your request within 30 days.

8. Cookies and Tracking

The Babbler Connector plugin itself does not use cookies. However, our Babbler service dashboard may use cookies and similar tracking technologies to:

• Maintain your login session
• Remember your preferences
• Analyze service usage and performance
• Improve user experience

9. Children's Privacy

Our service is not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.

When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions by relevant data protection authorities
• Other legally approved transfer mechanisms

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to your registered email address
• Displaying a notice in your Babbler dashboard

Your continued use of the service after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. GDPR Compliance (EU Users)

If you are located in the European Union or European Economic Area, we process your personal data in accordance with the General Data Protection Regulation (GDPR). Our legal bases for processing include:

• Contractual Necessity: Processing necessary to perform our contract with you
• Legitimate Interest: Processing necessary for our legitimate business interests
• Consent: Where you have given explicit consent
• Legal Obligation: Where required by law

You have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.

14. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at privacy@babbler-ads.com with "CCPA Request" in the subject line.