Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern your use of the Babbler Connector WordPress plugin and related services (collectively, the "Service") provided by Babbler ("we", "us", or "our").

By installing, accessing, or using the Babbler Connector plugin, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

These Terms constitute a legally binding agreement between you (either as an individual or on behalf of an entity) and Babbler.

2. Description of Service

Babbler Connector is a WordPress plugin that provides AI-powered comment engagement and management services. The Service includes:

• Integration with your WordPress site's comment system
• AI-powered comment response generation
• Comment monitoring and engagement tracking
• REST API connectivity with Babbler servers
• Analytics and reporting features
• Administrative dashboard and configuration tools

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with or without notice.

3. Account Registration and Eligibility

3.1 Account Creation

To use the Service, you must:

• Create a Babbler account by providing accurate and complete information
• Maintain and update your account information to keep it accurate and current
• Maintain the security of your account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

3.2 Eligibility

You must meet the following requirements to use the Service:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have the authority to enter into these Terms
• Not be prohibited from using the Service under applicable laws
• Comply with all applicable local, state, national, and international laws

4. License and Restrictions

4.1 Plugin License

The Babbler Connector plugin is licensed under the GNU General Public License v2 or later (GPL-2.0+). This means you are free to:

• Use the plugin for any purpose
• Modify the plugin source code
• Distribute the plugin
• Distribute modified versions of the plugin

However, any modifications must also be licensed under GPL-2.0+ and credit must be given to the original authors.

4.2 Service License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Babbler Service.

4.3 Restrictions

You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the Service or servers
• Reverse engineer, decompile, or disassemble the Service (except the open-source plugin code)
• Remove or alter any proprietary notices or labels
• Use the Service to transmit malware, viruses, or harmful code
• Abuse, harass, threaten, or intimidate other users
• Scrape or extract data from the Service using automated means
• Use the Service to generate spam or unsolicited communications

5. Subscription Plans and Payments

5.1 Plan Types

We offer various subscription plans with different features and usage limits. Plan details, features, and pricing are available on our website and subject to change with notice.

5.2 Billing

For paid plans:

• You agree to pay all fees associated with your chosen plan
• Fees are billed in advance on a recurring basis (monthly or annually)
• All fees are non-refundable except as required by law
• You are responsible for all applicable taxes
• We may change our fees with at least 30 days' notice

5.3 Payment Processing

Payments are processed through third-party payment processors. You must provide accurate payment information and authorize us to charge your payment method for all fees incurred.

5.4 Cancellation and Refunds

You may cancel your subscription at any time. Cancellation will be effective at the end of your current billing period. We do not provide refunds or credits for partial subscription periods, except as required by law.

5.5 Free Trial

If you sign up for a free trial, you will have access to certain features for the trial period. At the end of the trial, you must upgrade to a paid plan to continue using the Service, or your access will be limited to the free plan features.

6. User Content and Data

6.1 Your Content

You retain all rights to the content you submit through the Service, including posts, comments, and other materials ("User Content"). By using the Service, you grant us a worldwide, non-exclusive, royalty-free license to:

• Use, reproduce, and process your User Content to provide the Service
• Analyze and improve our AI algorithms and service quality
• Create aggregated, anonymized data for analytics and research

6.2 Content Responsibility

You are solely responsible for your User Content and represent that:

• You own or have the necessary rights to your User Content
• Your User Content does not violate any laws or third-party rights
• Your User Content does not contain malicious code or malware
• You have obtained all necessary consents for data processing

6.3 Prohibited Content

You may not use the Service to create, store, or transmit:

• Illegal, harmful, or offensive content
• Content that infringes intellectual property rights
• Spam, unsolicited advertising, or promotional materials
• Malware, viruses, or other harmful code
• Content that violates privacy or data protection laws
• Hate speech, harassment, or discriminatory content
• Sexually explicit or inappropriate content involving minors

6.4 Data Backup

While we maintain regular backups, you are responsible for maintaining your own backups of your User Content. We are not liable for any loss or corruption of your data.

7. AI-Generated Content

Our Service uses artificial intelligence to generate comment responses. You acknowledge and agree that:

• AI-generated content may not always be accurate, appropriate, or error-free
• You are responsible for reviewing and moderating AI-generated comments before publication
• We do not guarantee the quality, accuracy, or appropriateness of AI-generated content
• You assume all risks associated with using AI-generated content on your site
• You will comply with all applicable laws regarding AI-generated content disclosure

We reserve the right to refuse to generate content that violates our policies or applicable laws.

8. Privacy and Data Protection

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. You acknowledge that:

• You have read and understood our Privacy Policy
• You consent to the collection, use, and processing of data as described in the Privacy Policy
• You are responsible for obtaining necessary consents from your site users for data processing
• You will comply with all applicable data protection and privacy laws (GDPR, CCPA, etc.)
• You will provide appropriate privacy notices to your users regarding the use of our Service

9. Intellectual Property

9.1 Our Rights

Except for the open-source plugin code covered by GPL-2.0+, all intellectual property rights in the Service, including but not limited to:

• Babbler name, logo, and trademarks
• Service infrastructure and architecture
• AI models and algorithms
• Documentation and user interfaces
• Analytics and reporting tools

are owned by us or our licensors and protected by intellectual property laws.

9.2 Feedback

If you provide feedback, suggestions, or ideas about the Service, we may use such feedback without any obligation to you.

10. Warranties and Disclaimers

10.1 Service Availability

We strive to maintain high availability but do not guarantee uninterrupted or error-free service. We may suspend or terminate the Service for maintenance, updates, or other reasons.

10.2 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability, fitness for a particular purpose, or non-infringement
• Warranties regarding accuracy, reliability, or completeness of the Service
• Warranties that the Service will be uninterrupted, secure, or error-free
• Warranties regarding AI-generated content quality or accuracy

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BABBLER AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damage to reputation or goodwill
• Service interruptions or data loss
• Actions of third parties or other users
• Issues arising from AI-generated content

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

Some jurisdictions do not allow the limitation or exclusion of liability, so these limitations may not apply to you.

12. Indemnification

You agree to indemnify, defend, and hold harmless Babbler and its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any laws or third-party rights
• Your User Content
• Your use of AI-generated content

13. Term and Termination

13.1 Term

These Terms begin when you first use the Service and continue until terminated.

13.2 Termination by You

You may terminate these Terms at any time by:

• Canceling your subscription through your account dashboard
• Uninstalling the plugin from your WordPress site
• Contacting us to request account deletion

13.3 Termination by Us

We may suspend or terminate your access to the Service:

• If you violate these Terms
• If your account is inactive for an extended period
• If we believe your use poses a security risk
• If required by law
• For non-payment of fees

13.4 Effect of Termination

Upon termination:

• Your right to use the Service immediately ceases
• We may delete your account and data after a reasonable period
• You remain liable for all charges incurred before termination
• Sections that by their nature should survive will continue to apply

14. Changes to Terms

We may modify these Terms at any time. When we make material changes, we will:

• Post the updated Terms on this page with a new "Last Updated" date
• Send an email notification to your registered email address
• Display a notice in your Babbler dashboard
• Provide at least 30 days' notice for material changes

Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service.

15. Dispute Resolution

15.1 Informal Resolution

Before filing a formal dispute, you agree to contact us at support@babbler-ads.com to attempt to resolve the issue informally for at least 30 days.

15.2 Arbitration

If informal resolution fails, disputes will be resolved through binding arbitration rather than in court, except where prohibited by law. Arbitration will be conducted in accordance with the rules of a recognized arbitration body.

15.3 Class Action Waiver

You agree to resolve disputes on an individual basis and waive any right to participate in class actions or collective arbitrations, except where prohibited by law.

16. General Provisions

16.1 Governing Law

These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.

16.2 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Babbler regarding the Service.

16.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16.4 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

16.5 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.

16.6 Force Majeure

We are not liable for any delay or failure to perform due to causes beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

17. Contact Information

If you have questions about these Terms, please contact us: